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Xcentrix Docs

Notification channels

What to cover

  • Where notification channels are configured (tenant settings).
  • Per-user vs. tenant-wide channel defaults.
  • Email channel: setting a reply-to, Mailgun sending domain mail.xcentrix.net.
  • SMS channel: the Xcentrix sending number, STOP/HELP keyword behaviour, Sinch 10DLC compliance.
  • Voice channel: the Xcentrix caller ID, repeat-count, keypress ack flow.
  • Push channel: enrolling a browser or mobile device, troubleshooting silent devices.
  • Rate limits and what happens when a channel is throttled.