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Xcentrix Docs

Field troubleshooting

What to cover

  • XCore shows offline in cloud: tunnel diagnosis, LAN connectivity, DNS, port 7000 outbound.
  • XE-DIO164 won’t join MQTT: credential mismatch, wrong broker IP, LED pattern decoding.
  • Alarms not firing: zone→input mapping, debounce, pre-alarm window.
  • Notifications not arriving: user channel misconfigured, STOP opt-out, 10DLC throttle.
  • When to open a support ticket vs. retry.
  • Collecting a support bundle (what to grab from the XCore before escalating).